Welcome to the Naviextras Customer Care website! It may happen that you experience a problem that you yourself can resolve by following a few simple steps. Before contacting us, we would kindly ask that you perform a few checks in the interest of saving yourself time. Once you have filled out the fields below, we will provide you with a few solutions to common problems, based on the information that you have provided. We hope that by doing this we can help you enjoy our usual high-quality service again as soon as possible.

First name
Last name
Please enter a valid e-mail address.
Please enter the username with which you registered. If you don't have one yet, please leave this field blank.
Please select the brand of your navigation device. If you don't know, or it isn't listed, please select 'Not listed'.
Model name
Please select the type of question or problem you are experiencing.
Please select a subcategory of your request type from the provided options.
Please enter your European Union VAT ID Number
If you know it, please enter the Transaction ID of your unit here. If not, please leave this field blank.
Briefly summarise your request.
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Please provide a detailed description of your problem or question, describing any steps that you had taken previously. In the event that you encountered an error message of any kind, please include this in your description.